One last rush job on the Friday before the broadcast: the connection to Amazon had to be made as quickly as possible, which made the launch even more complex. Our team made the impossible possible – overtime, extra shifts and detailed preparation for dispatch. We manually packed thousands and thousands of small sets including flyers into shipping bags to make sure everything was ready.
Then we got started. TJ-Motion opted for shopify as its online store software. The cloud-based omnichannel store system was exactly the right choice and could be easily connected to us. shopify attaches great importance to reliability and stands for stores that don’t break down even with large order volumes.
At primetime, everyone was feverish: the team from FULFILL.ONE, Happy Squirrels, PARCEL.ONE, who were responsible for cross-border shipping, and of course TJ-Motion itself. But the success was greater than expected – stocks were exhausted within a very short time.
With immediate consultation and new production batches, we ensured that demand was satisfied. We also had to urgently organise more cardboard boxes, as the order quantity was seven times the estimate.
The stream of orders did not stop even after the broadcast on the VOX television channel on the evening of September 9.
In the first three weeks after the initial broadcast, TJ-Motion already received over 60,000 orders from 25 countries. This amount in such a short time is overwhelming – especially for a start-up, of course.
In the days that followed, every detail was coordinated: Address validations, store settings, subsequent deliveries. We dealt with inquiries about the product, delivery times, address and quantity changes in customer support.