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Any questions about our current delivery terms?

Here you will find up-to-date information on international delivery times, country-specific restrictions, public holidays and events affecting deliveries. We update this information regularly so that you can plan ahead for any potential impact on your parcels.

If you have any questions, please contact our support team using the contact form.

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EUROPE

Delivery delays are currently affecting shipments to the following countries:

  • Belgium
  • France
  • Ireland
  • Portugal
  • Ukraine

WORLDWIDE

Delivery delays may currently affect shipments to the following destinations:

  • Canada
  • China
  • Hong Kong
  • Mexico
  • South Korea
  • Thailand

PUBLIC HOLIDAYS – EUROPE

The following public holidays may cause delays in the processing and delivery of shipments:

  • 01/11 – AT: All Saints’ Day
  • 01/11 – BE: All Saints’ Day
  • 01/11 – ES: All Saints’ Day
  • 01/11 – FR: All Saints’ Day
  • 01/11 – IT: All Saints’ Day
  • 11/11 – BE: Armistice Day
  • 11/11 – FR: Armistice Day

(This list may not be exhaustive.)

PUBLIC HOLIDAYS – WORLDWIDE

The following public holidays outside Europe may also result in shipment processing and delivery delays:

  • 03/11 – JP: Culture Day
  • 11/11 – CA: Remembrance Day
  • 11/11 – US: Veterans Day
  • 23/11 – JP: Labour Thanksgiving Day
  • 26/11 – US: Thanksgiving Day

(This list may not be exhaustive.)

SERVICE SUSPENSIONS

Delivery conditions vary from country to country. Due to political developments, armed conflicts, natural disasters, or other exceptional circumstances, certain transport routes may be completely unavailable. As a result, letter and parcel delivery services cannot currently be provided to the destinations listed below.

This list is regularly updated.

No Delivery Available

  • Argentina (new)
  • Belarus (remains closed for all business volume – mail and parcels)
  • Comoros
  • Haiti
  • Iran
  • Laos
  • Mongolia (remains closed for all business volume – mail and parcels)
  • Palestine
  • Republic of Congo
  • Russia (remains closed for all business volume – mail and parcels)
  • Tajikistan (remains closed for all business volume – mail and parcels)
  • Turkmenistan (remains closed for all business volume – mail and parcels)
  • Venezuela
  • Wallis and Futuna

Countries Under Embargo or Without an Active Postal Service:

  • Democratic People’s Republic of Korea
  • Libya
  • Syria
  • Somalia
  • South Sudan
  • Sudan
  • Yemen