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+++ NOTICE | Customer Information Current Status COVID-19 +++
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+++ UPDATE 19.08.2020 | USA Shipping - Important required adjustment +++
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+++ UPDATE 19.08.2020 | We must currently exclude some Countries - see UPDATE +++
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+++ Real-time map of waiting times at the borders | Truck Border Crossing Times from Sixfold +++
Current situation regarding the CONVID-19 crisis
DUE TO THE INCREASING SPREAD OF THE CORONA VIRUS, WE WOULD LIKE TO INFORM YOU AT THIS POINT ABOUT THE CURRENT EFFECTS OF THE DELIVERY OF YOUR SHIPMENTS.
There are still no significant restrictions on our PARCEL.ONE services.
We process all shipments #sameday.
ANY RESTRICTIONS, PLEASE CHECK BELOW IN THE UPDATES.
+++ IMPORTANT NOTE from DHL +++
Due to the high parcel volume resulting from the Corona situation, the delivery of your shipments may be delayed by several days. We therefore would like to contact you today with the request to place your:
+++ IMPORTANT NOTE from DHL +++
- inquiries about shipment status and transit times
at the earliest 5 days after the last scan (of the shipment in question)
- investigation orders into the whereabouts of a consignment within Germany and within the European Union at the earliest 10 days after the last scan (of the shipment in question)
- investigation orders into the whereabouts of a consignment outside the European Union no earlier than 19 days after the last scan (of the shipment in question)
Our experience shows that most consignments are delivered within the above mentioned periods
before we are able to respond to any investigation order.
+++ UPDATE 2020 / 09 +++
Further countries can be served with parcels again:
Sep 03, 2020: Peru, Paraguay
Aug 26, 2020: Costa Rica, Colombia, Morocco, Panama
Aug 21, 2020: Azerbaijan
Aug 12, 2020: El Salvador, Guatemala, Tajikistan, Uzbekistan
Aug 7, 2020: Burkina Faso, Malawi
July 28, 2020: Philippines, Peru, Mauritania, Korea (Republic of Korea & South Korea)
July 15, 2020: St. Helena, Ascension, Tristan da Cunha, Niger, Dominican Republic, Ecuador, Paraguay
July 2, 2020: Algeria, Botswana, Brazil, Eswatini (Swaziland), Iraq, Japan, Kuwait, Lesotho, Nigeria, Maldives, Morocco, Moldova, Singapore, Thailand, Taiwan, South Africa.
Dear customers, partners and friends,
the situation in dealing with COVID-19 ("coronavirus") is highly dynamic and the situation can change permanently.
This leads to uncertainties and questions on many sides, which is why we would like to inform you about our measures at this point.
Your good health and safety is very important to us
The same applies to the health of our employees, but also to the jobs of each of our employees.
We are monitoring the situation closely and taking action based on the recommendations of the World Health Organization (WHO) and local authorities, and are reacting accordingly - sometimes proactively, in some cases gently and in others radically.
We are constantly adapting our work processes internally and monitor the hygiene measures very strictly. In addition, we work in shifts with several teams that no longer meet in our HUB. This way we can continue to ensure occupational safety.
Furthermore, our entire Sales Team, Customer Service, Accounting and all office staff (25 employees) are now working from their home offices. Only the Operations Manager and the assistant are holding the position in the office on site.
We have extended our working hours to one more working day and are now working 6 days a week to keep your shipments on time.
WHAT DOES THAT MEAN FOR YOU?
- Your shipments will continue to be accepted, processed and
sent as usual. - Goods in plastic bags will be put into quarantine for one day and
only then processed, because the virus survives longer on
plastic surfaces than e.g. on cardboard.
Source: Der Spiegel
- You may receive returns from your customers 1-2 days later than usual, as they are quarantined
for one day before they are processed. - Delays in runtimeare possible to a limited extent in countries severelyaffectedbythevirus (max. 1-2 days)
Even though many countries have closed their borders and imposed restrictions on public life, the movement of goods is not yet affected.
In the corona crisis we are all confronted with challenges - a difficult situation that will continue for some time to come. We will continue to keep you informed - here on our site and on all our channels in the social media.
Take care of yourself and stay healthy!
Your Team - PARCEL.ONE
