current pandemic and disaster situation

Due to the increasing impact of natural disasters or the pandemic development, we inform you at this point about the current impact on the delivery of your shipments.

The following PARCEL.ONE services are currently restricted.

We process all shipments #sameday.
Any restrictions, see below in the updates.

+++ IMPORTANT NOTE from DHL

Due to the flood disaster, shipments are currently not possible to areas with the following postal codes:

Germany
53505 Altenahr
53506 Kesseling

Status: 2021, October

No delivery due to COVID-19 or other reasons.

The situation varies from country to country. Due to political changes of power, war, natural disasters or the Covid-19 pandemic, there are also routes that are completely closed. Unfortunately, letter and parcel deliveries are then not possible.

This currently applies to the countries listed here. This list will be updated regularly.

Afghanistan, Anguilla, Belize, Bhutan, Bolivia, Brunei, Canada, Cayman Islands, China (partial),  Comores, Cuba, Ecuador, Eritrea, Fiji, French Polynesia, Guadeloupe, Haiti, Honduras, Jamaica, Kiribati, Laos, Lesotho, Liberia, Martinique, Mayotte, Mongolia, Montserrat, Nauru, New Caledonia, Papua New Guinea, Peru, Samoa, Saint Kitts and Nevis, St Vincent & Grenadines, St Pierre & Miquelon, Solomon Islands, Swaziland, Tajikistan, Tonga, Trinidad and Tobago, Vanuatu.

Countries with Embargo or no active Postal Service:

Libya, Syria, Somalia, Yemen.

Delivery delays due to COVID-19.

The situation in the respective countries changes partly on a daily basis. Unfortunately, we have no influence on this. Delivery dates cannot be guaranteed. For the countries listed below, we can give a more accurate estimate of the expected delay. This delay will be added to the normal delivery times. 

This list will be updated regularly.


Australia: up to 30 days
Belarus: 4-7 days
Brazil: 20 days
China: up to 21 days
Croatia: 4-7 days
Cyprus: 4-7 days
Dom. Republic: 3-6 days
Finland: 1-6 days
France: 1-8 days
Greece: 3-7 days
Ireland: 1-11 days
Israel: 14 days
Japan: 5-10 days
Korea: 14 days
Latin America: 14 days
Lebanon: 14 days
Madagascar: 14 days
Malta: 7-14 days
Morocco: 8 days
New Zealand: up to 30 days
Portugal: 1-7 days
Romania: 14 days
Singapore: 14 days
Spain: 7-10 days
Slovakia: 7-14 days
Slovenia: 8 days
Taiwan: 14 days
USA: 14 days
Vietnam: 14 days

For the following countries we can provide detailed information on the duration and reason for delays:

Afghanistan

Start: August 19, 2021
Delay: No delivery possible
Reason: Due to the political change of power in Afghanistan, we are currently unable to deliver mail or parcels there.

Belarus

Start: May 26, 2021
Delay: 4-7 days
Reason: Due to flight restrictions to Belarus, we are forced to use trucks. This will result in a delay of approximately 7 days in addition to normal transit times.

Canada

Start: November 18, 2021
Delay: No delivery possible
Reason: Due to heavy rains and flooding, we are currently unable to deliver mail or packages to the southwestern part of Canada.

Cayman ISlands

Start: April 23, 2021
Delay: No delivery possible
Reason: Due to transportation issues caused by COVID-19, we are currently unable to provide service to the Cayman Islands.

China

Start: July 26, 2021
Delay: up to 21 days
Reason: Due to COVID-19 we are currently experiencing delays in the delivery of post to China.

No delivery possible to the following counties:
Yingshan District – 511322
Dazhou – 635000
Jiangyang District, Luzhou – 646000
Renshou district – 511421
Chengdu – 610000
Fucheng district – 621000
Danba County – 626300
Li County – 623100
Ningnan County – 615400
Xide County – 616750
Huidong County – 615200
Henan Province (453000-459018, 461000-467544, 471000-477297)
Zhengzhou (450000-451192, 451200-451285, 451450-451484, 452370-452396, 452470-452491)
Lukou Jiedao – 211113
Shiqiu Jiedao – 211222

Due to restrictive measures – Covid-19

Postal codes: 510360, 510370, 510375, 510378, 510380-51382, 510385, 510388, 523130-523148 and 523133

Cuba

Start: December 03, 2021
Delay: no delivery
Reason: Due to a carriers embargo we are currently not able to deliver mail and parcels to Cuba.

Guadeloupe

Start: December 03, 2021
Delay: no delivery
Reason: Due to COVID-19 we are currently not able to deliver mail in Guadeloupe till the end of 2021.

Greece

Start: July 22, 2021
Delay: 3-7 days
Reason: Due to the high volume of incoming mail and ongoing staffing issues, Hellenic Post Greece is unable to process mail in a timely manner.

Furthermore, due to technical issues, Hellenic Post Greece is currently unable to file customs declarations, resulting in a delay in the delivery of parcels.

Honduras

Start: December 08, 2021
Delay: no delivery
Reason: Due to the absence of available flights we are currently not able to deliver mail and parcels to Honduras.

Irland

Start: September 9, 2021
Delay: 1-5 days
Reason: Due to COVID-19 measures, there are currently delays in the delivery of all types of letters and parcels in Ireland.

Malta

Start: July 22, 2021
Delay: 7-14 days
Reason: In order to minimize the impact of Covid-19, Malta Post is forced to adjust its operations to ensure the health and safety of its employees. We have been informed that this will cause delays in delivery and will continue until further notice. Due to general transport capacity constraints for this destination, we expect an additional delay.

Martinique

Start: December, 2021
Delay: no delivery
Reason: Due to COVID-19 we are currently not able to deliver mail in Martinique till the end of 2021.

New Zealand

Start: December 0ßäp1q, 2021
Delay: 5-10 days
Reason: Due to a lack of air capacity we are currently experiencing delays in the delivery of all types of mail and parcels to New Zealand. This delay also affects the transit times to New Caledonia, Fiji and the Solomon Islands.

Peru

Start: December 01, 2021
Delay: no delivery
Reason: Due to a carriers embargo we are currently not able to deliver mail and parcels to Peru.

Portugal

Start: August 19, 2021
Delay: 3-5 days
Reason: Due to the new European VAT rules, there are delays in the delivery of parcels in Portugal.

Romania

Start: June 18, 2021
Delay: 14 days
Reason: The Romanian Post has IT problems with the processing of electronic customs data (ITMATT). It is forced to process the data manually, which leads to delays in shipping times. 

Solomon Islands

Start: December 08, 2021
Delay: no delivery
Reason: Due to the absence of available flights we are currently not able to deliver mail and parcels to the Solomon Islands.

Spain

Start: November 26, 2021
Delay: 7-10 days
Reason: Due to technical issues we are currently experiencing delays in the delivery of parcels to Spain. The delays are expected for parcels received since November 26 that require customs clearance.

Turkmenia

Start: April 22, 2021
Delay: No delivery possible
Reason: Due to transportation problems caused by COVID-19, we are currently unable to provide services to Turkmenistan.

USA

Start: 03 September 2021
Delay: 2-5 days
Reason: Due to Hurricane Ida, New Jersey and New York are currently experiencing delays in the delivery of all types of mail and packages.

Dear customers, partners and friends,

the situation in dealing with COVID-19 (“coronavirus”) is highly dynamic and the situation can change permanently.

This leads to uncertainties and questions on many sides, which is why we would like to inform you about our measures at this point.

Your good health and safety is very important to us

The same applies to the health of our employees, but also to the jobs of each of our employees.

We are monitoring the situation closely and taking action based on the recommendations of the World Health Organization (WHO) and local authorities, and are reacting accordingly – sometimes proactively, in some cases gently and in others radically.

Green Light

We permanently adjust the work processes internally and monitor the hygiene measures very strictly.

Furthermore, the entire sales team, customer service, as well as the majority of our office staff are located in the home office.

Our working hours are permanently, flexibly adjusted and we work every week so that your shipments can still be delivered on time.

Convid-19 On surfaces

WHAT DOES THAT MEAN FOR YOU

If the 7-day incidence in Germany is above 100, the following measures will be taken:

  • Your shipments will continue to be acceptedprocessed and 
    sent as usual.
  • Goods in plastic bags will be put into quarantine for one day and
    only then processedbecause the virus survives longer on
    plastic surfaces than e.g. on cardboard. 

Source: Der Spiegel

  • You may receive returns from your customers 1-2 days later than usualas they are quarantined
    for one day before they are processed.  
  • Delays in runtimeare possible to a limited extent in countries severelyaffectedbythevirus (max. 1-2 days) 

 

Even though many countries have closed their borders and restrictions on public life have been ordered, the movement of goods is not always affected. 

In the pandemic, we all face challenges – a difficult situation that will continue for some time. We will continue to keep you updated – Here on our site and on all our social media channels.

Take care and stay healthy!

Your Team – PARCEL.ONE

PARCEL.ONE Logo

PARCEL.ONE GmbH
Am Pfahlgraben 4-10
35415 Pohlheim-Garbenteich
Germany

+49 6404 802920
info@parcel.one