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+++ NOTICE | Customer Information Current Status COVID-19 +++
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+++ UPDATE 07.08.2020 | USA Shipping - Important required adjustment +++
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+++ UPDATE 07.08.2020 | We must currently exclude some Countries - see UPDATE +++
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+++ Real-time map of waiting times at the borders | Truck Border Crossing Times from Sixfold +++
Current situation regarding the CONVID-19 crisis
DUE TO THE INCREASING SPREAD OF THE CORONA VIRUS, WE WOULD LIKE TO INFORM YOU AT THIS POINT ABOUT THE CURRENT EFFECTS OF THE DELIVERY OF YOUR SHIPMENTS.
There are still no significant restrictions on our PARCEL.ONE services.
We process all shipments #sameday.
ANY RESTRICTIONS, PLEASE CHECK BELOW IN THE UPDATES.
+++ IMPORTANT NOTE from DHL +++
Due to the high parcel volume resulting from the Corona situation, the delivery of your shipments may be delayed by several days. We therefore would like to contact you today with the request to place your:
+++ IMPORTANT NOTE from DHL +++
- inquiries about shipment status and transit times
at the earliest 5 days after the last scan (of the shipment in question)
- investigation orders into the whereabouts of a consignment within Germany and within the European Union at the earliest 10 days after the last scan (of the shipment in question)
- investigation orders into the whereabouts of a consignment outside the European Union no earlier than 19 days after the last scan (of the shipment in question)
Our experience shows that most consignments are delivered within the above mentioned periods
before we are able to respond to any investigation order.
+++ UPDATE 2020 / 07 / 29 +++
Further countries can be served with parcels again:
29th July 2020: Philippines, Peru, Mauritania, Korea (Republic of Korea & South Korea)
15th July 2020: St Helena, Ascension, Tristan da Cunha, Niger, Dominican Republic, Ecuador, Paraguay
2nd July 2020:Algeria, Botswana, Brazil, Eswatini (Swaziland), Iraq, Japan, Kuwait, Lesotho, Nigeria, Maldives, Morocco, Moldova, Singapore, Thailand, Taiwan, South Africa.
With restrictions / surcharges, the countries Australia, Ghana and Uganda can be supplied again. Partially only goods mail possible. Please contact us if you have any questions.
29 May 2020 We are pleased to inform you that we can signal a further easing of the situation on the logistics market. We receive information from the service providers we use that other countries can be served with parcels again. Please note that shipments to some of these countries are only possible with a surcharge on the regular shipping price.
A list of the countries for which the shipping price is temporarily changing due to the crisis, here
28 May 2020 DHL is currently announcing that in many countries a diversion can be carried out again for which an acceptance and diversion stop was previously in force.
Resumption of parcel shipping to many previously blocked countries and introduction of an international crisis surcharge for individual destinations
Resumption of parcel shipping to many previously blocked countries and introduction of an international crisis surcharge for individual destinations
Unfortunately, for a small number of countries it is inevitable that DHL will pass on these costs at least partially to the customer. We therefore inform you about the introduction of the International Crisis Surcharge (already valid for parcel shipments to the USA) for DHL Paket International shipments to the destinations listed below as of 28 May 2020. The following kg-based surcharge will be calculated automatically
28 May 2020 Other countries that are also served again and for which no surcharge applies are:
| Angola | Cameroon |
| Equatorial Guinea | Canada |
| Bangladesh | Lebanon |
| Bhutan | Madagascar |
| Eritrea | Namibia |
| Gabon | Rwanda |
| Cambodia | Togo |
25 May 2020 After Argentina, Uruguay and Tunisia, Mexico, Senegal and Montenegro have been open again since the beginning of May. Since today, shipments to India, Sri Lanka and Kenya are also possible again.
Spain: The curfews were relaxed for the weekend, respectively for 04.05. Some shops might still be closed, while industry and building industry however will increase their production again.
Italy: For up-to-date information on all shipments to Italy please refer to the UPS Infopage.
Delivery to all areas is possible again.
USA: Information about the surcharge and changes for shipping to the United States can be found HERE
China, Hong Kong, Macao: Delivery to all areas is possible again.
Croatia: the island of Brac (postal codes 21400-21429) is currently under quarantine due to numerous corona infections and official regulations.
Neither pick-ups nor deliveries are possible there.
Czech Republic:
The state of emergency in the Czech Republic ended on 17 May 2020.
Switzerland: Pleaserefertothe PostCH Aktuell page for up-to-date information.
Austria: Delivery to all areas is possible again.
France: The deadline für the measures currently in force was extended by the Government until 11th of May 2020.
Deliveries are now only made 3 days a week. Max. Size of the shipments 60 x 60 x 60 cm. Max. 15 KG. No bulky goods.
Due to COVID-19 and an enormous lack of personnel, some delivery centers in the Paris area had to be closed. This means that we will discontinue sending parcels to all postal codes listed below:
MONACO 98000
On the following DHL page there is a very clear legend (traffic light system) with all countries to which no shipments are currently possible:
Dear customers, partners and friends,
the situation in dealing with COVID-19 ("coronavirus") is highly dynamic and the situation can change permanently.
This leads to uncertainties and questions on many sides, which is why we would like to inform you about our measures at this point.
Your good health and safety is very important to us
The same applies to the health of our employees, but also to the jobs of each of our employees.
We are monitoring the situation closely and taking action based on the recommendations of the World Health Organization (WHO) and local authorities, and are reacting accordingly - sometimes proactively, in some cases gently and in others radically.
We are constantly adapting our work processes internally and monitor the hygiene measures very strictly. In addition, we work in shifts with several teams that no longer meet in our HUB. This way we can continue to ensure occupational safety.
Furthermore, our entire Sales Team, Customer Service, Accounting and all office staff (25 employees) are now working from their home offices. Only the Operations Manager and the assistant are holding the position in the office on site.
We have extended our working hours to one more working day and are now working 6 days a week to keep your shipments on time.
WHAT DOES THAT MEAN FOR YOU?
- Your shipments will continue to be accepted, processed and
sent as usual. - Goods in plastic bags will be put into quarantine for one day and
only then processed, because the virus survives longer on
plastic surfaces than e.g. on cardboard.
Source: Der Spiegel
- You may receive returns from your customers 1-2 days later than usual, as they are quarantined
for one day before they are processed. - Delays in runtimeare possible to a limited extent in countries severelyaffectedbythevirus (max. 1-2 days)
Even though many countries have closed their borders and imposed restrictions on public life, the movement of goods is not yet affected.
In the corona crisis we are all confronted with challenges - a difficult situation that will continue for some time to come. We will continue to keep you informed - here on our site and on all our channels in the social media.
Take care of yourself and stay healthy!
Your Team - PARCEL.ONE
