AFGHANISTAN
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+++ NOTICE | Customer Information Current Status COVID-19 +++
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+++ UPDATE | USA Shipping - Important required adjustment +++
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The borders are largely open again, travel is increasing again and it seems as if we have taken a big step towards “normality” again. USA Due to hurricane Ida, we are currently we are experiencing delays in the delivery of all types of mail and parcels in New Jersey and New York. Expected delays: 2 – 5 days Portugal Due to the new European VAT regulations, there is a delay in the delivery of parcels in Portugal. Greece Due to technical issues, the Greek Postal services are currently unable to perform customs declarations, which causes a delay in the delivery of parcels. For Europe we have a small overview here. To these countries there are currently delays of about 1 week:
For the following non-EU countries there may be delays up to 2 weeks:
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Afghanistan |
Honduras | Saint Lucia |
| Anguilla | Kiribati | Samoa |
| Belice | Laos | Solomon Islands |
| Bermuda | Lesotho | Swaziland |
| Bhutan | Mayotte | Tonga |
| Boliviia | Mongolia | Trinidad and Tobago |
| Fiji | New Caledonia | Vanuatu |
| Grenada | Papua-New Guinea | |
| Haiti | Saint Kitts and Nevis |
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| Lybia | ||
| Syria | ||
| Somalia | ||
Dear customers, partners and friends,
the situation in dealing with COVID-19 (“coronavirus”) is highly dynamic and the situation can change permanently.
This leads to uncertainties and questions on many sides, which is why we would like to inform you about our measures at this point.
Your good health and safety is very important to us
The same applies to the health of our employees, but also to the jobs of each of our employees.
We are monitoring the situation closely and taking action based on the recommendations of the World Health Organization (WHO) and local authorities, and are reacting accordingly – sometimes proactively, in some cases gently and in others radically.
We permanently adjust the work processes internally and monitor the hygiene measures very strictly.
Furthermore, the entire sales team, customer service, as well as the majority of our office staff are located in the home office.
Our working hours are permanently, flexibly adjusted and we work every week so that your shipments can still be delivered on time.
WHAT DOES THAT MEAN FOR YOU?
If the 7-day incidence in Germany is above 100, the following measures will be taken:
- Your shipments will continue to be accepted, processed and
sent as usual. - Goods in plastic bags will be put into quarantine for one day and
only then processed, because the virus survives longer on
plastic surfaces than e.g. on cardboard.
Source: Der Spiegel
- You may receive returns from your customers 1-2 days later than usual, as they are quarantined
for one day before they are processed. - Delays in runtimeare possible to a limited extent in countries severelyaffectedbythevirus (max. 1-2 days)
Even though many countries have closed their borders and restrictions on public life have been ordered, the movement of goods is not always affected.
In the pandemic, we all face challenges – a difficult situation that will continue for some time. We will continue to keep you updated – Here on our site and on all our social media channels.
Take care and stay healthy!
Your Team – PARCEL.ONE
