current pandemic and disaster situation

Due to the increasing impact of natural disasters or the pandemic development, we inform you at this point about the current impact on the delivery of your shipments.

The following PARCEL.ONE services are currently restricted.

We process all shipments #sameday.
Any restrictions, see below in the updates.


There will be delays in shipments to Belgium on Monday and Tuesday, June 20 and 21.
On Monday, a national rally is planned, organized by the three unions. Due to a limited number of employees, shipments cannot be processed as usual during these 24 hours.


Transit times to China are slowly improving. Flight capacities could be increased somewhat.
The situation on the last mile has also improved somewhat.


High delays (at least one week) are expected for shipments to Ukraine.


Our service to China is severely affected by the restrictive measures to combat the spread of
Covid-19. Entire cities as well as regions are on lockdown and many airports have been closed.

There will be unpredictably long transit times when sending letters, merchandise mail and parcels to China.


Our service level to Asian countries, such as Japan, Taiwan, Singapore and Vietnam continues to be severely impacted. As a consequence, your shipments will experience delays.

No delivery due to COVID-19 or other reasons.

The situation varies from country to country. Due to political changes of power, war, natural disasters or the Covid-19 pandemic, there are also routes that are completely closed. Unfortunately, letter and parcel deliveries are then not possible.

This currently applies to the countries listed here. This list will be updated regularly.

Afghanistan, Belarus, Belize, Bhutan, Bolivia, Bonaire, Cayman Islands, Comoros, Cuba, Fiji, Fr. Polynesia, Haiti, Honduras, Kiribati, Laos, Lesotho, Mongolia, New Caledonia, Papua New Guinea, Saint Kitts & Nevis, Swaziland, Tajikistan, Timor, Tonga, Trinidad & Tobago, Vanuatu.

Countries with Embargo or no active Postal Service:

Libya, Syria, Somalia, Yemen.

Delivery delays due to COVID-19.

The situation in the respective countries changes partly on a daily basis. Unfortunately, we have no influence on this. Delivery dates cannot be guaranteed. For the countries listed below, we can give a more accurate estimate of the expected delay. This delay will be added to the normal delivery times. 

This list will be updated regularly.


Croatia: 4-7 days
Cyprus: 4-7 days
Czech Republic: at least 7 days
Finland: 1-6 days
France: 1-8 days
Greece: at least 7 days (cyber attack)
Ireland: 7-14 days
Malta: 7-14 days (lack of flight capacity)
Portugal: 4-7 days
Romania: up to 14 days
Sweden: at least 7 days
Spain: 7-10 days
Slovakia: 7-14 days
Slovenia: at least 7 days


Australia: up to 30 days
Brazil: up to 20 days
China: at least 14 days
Dom. Republic: 3-6 days
Israel: at least 14 days
Japan: at least 14 days
Korea: at least 14 days
Latin America: at least 14 days
Lebanon: at least 14 days
Madagascar: at least 14 days
Morocco: at least 7 days
Moldova: at least 14 days
New Zealand: at least 14 days
Singapore: at least 14 days
Taiwan: at least 14 days
United Arab Emirates: at least 14 days
Vietnam: at least 14 days

Dear customers, partners and friends,

the situation in dealing with COVID-19 (“coronavirus”) is highly dynamic and the situation can change permanently.

This leads to uncertainties and questions on many sides, which is why we would like to inform you about our measures at this point.

Your good health and safety is very important to us

The same applies to the health of our employees, but also to the jobs of each of our employees.

We are monitoring the situation closely and taking action based on the recommendations of the World Health Organization (WHO) and local authorities, and are reacting accordingly – sometimes proactively, in some cases gently and in others radically.

Green Light

We permanently adjust the work processes internally and monitor the hygiene measures very strictly.

Furthermore, the entire sales team, customer service, as well as the majority of our office staff are located in the home office.

Our working hours are permanently, flexibly adjusted and we work every week so that your shipments can still be delivered on time.

Convid-19 On surfaces


If the 7-day incidence in Germany is above 100, the following measures will be taken:

  • Your shipments will continue to be acceptedprocessed and 
    sent as usual.
  • Goods in plastic bags will be put into quarantine for one day and
    only then processedbecause the virus survives longer on
    plastic surfaces than e.g. on cardboard. 

Source: Der Spiegel

  • You may receive returns from your customers 1-2 days later than usualas they are quarantined
    for one day before they are processed.  
  • Delays in runtimeare possible to a limited extent in countries severelyaffectedbythevirus (max. 1-2 days) 


Even though many countries have closed their borders and restrictions on public life have been ordered, the movement of goods is not always affected. 

In the pandemic, we all face challenges – a difficult situation that will continue for some time. We will continue to keep you updated – Here on our site and on all our social media channels.

Take care and stay healthy!

Your Team – PARCEL.ONE


Am Pfahlgraben 4-10
35415 Pohlheim-Garbenteich

+49 6404 802920