- inquiries about shipment status and transit times
at the earliest 5 days after the last scan (of the shipment in question)
- investigation orders into the whereabouts of a consignment within Germany and within the European Union at the earliest 10 days after the last scan (of the shipment in question)
- investigation orders into the whereabouts of a consignment outside the European Union no earlier than 19 days after the last scan (of the shipment in question)
Our experience shows that most consignments are delivered within the above mentioned periods
before we are able to respond to any investigation order.
We are constantly adapting our work processes internally and monitor the hygiene measures very strictly. In addition, we work in shifts with several teams that no longer meet in our HUB. This way we can continue to ensure occupational safety.
Furthermore, our entire Sales Team, Customer Service, Accounting and all office staff (25 employees) are now working from their home offices. Only the Operations Manager and the assistant are holding the position in the office on site.
We have extended our working hours to one more working day and are now working 6 days a week to keep your shipments on time.
Source: Der Spiegel
Even though many countries have closed their borders and imposed restrictions on public life, the movement of goods is not yet affected.
In the corona crisis we are all confronted with challenges - a difficult situation that will continue for some time to come. We will continue to keep you informed - here on our site and on all our channels in the social media.
Take care of yourself and stay healthy!
Your Team - PARCEL.ONE