current pandemic and disaster situation

Due to the increasing impact of natural disasters or the pandemic development, we inform you at this point about the current impact on the delivery of your shipments.

The following PARCEL.ONE services are currently restricted.

We process all shipments #sameday.
Any restrictions, see below in the updates.

+++ IMPORTANT NOTE from DHL

Due to the flood disaster, shipments are currently not possible to areas with the following postal codes:

Germany
53520 Adenau-Umland
53505 Altenahr
53533 Antweiler
53507 Dernau
53506 Kesseling
53508 Mayschoß

Status: 2021, September

AFGHANISTAN

Due to the change of political power in Afghanistan we are currently not able to deliver mail or parcels there.



DUE TO FLOODING IN SEVERAL AREAS OF GERMANY, LUXEMBOURG, SWITZERLAND, THE NETHERLANDS AND CHINA, DELIVERIES OF LETTERS AND PARCELS ARE DELAYED OR NOT POSSIBLE AT ALL.



The affected areas are:


DE: The southwestern part of Germany (North Rhine-Westphalia; in particular Eifel, Sauerland, Bergisches Land, Rhineland-Palatinate).
LU: The northeastern part of Luxembourg
CH: The northern and central part of Switzerland (especially the areas around Basel, Zurich, Lucerne, Schwyz and cantons)
NL: The southern part of the province of Limburg


The borders are largely open again, travel is increasing again and it seems as if we have taken a big step towards “normality” again.
However, Covid-19 is unfortunately still part of our daily life.
Although the vaccination campaign in Europe is in full swing, there are still challenges in some countries and it will take some time before we can have deliveries in all countries again without delays.


USA

Due to hurricane Ida, we are currently we are experiencing delays in the delivery of all types of mail and parcels in New Jersey and New York.

Expected delays: 2 – 5 days


Portugal Due to the new European VAT regulations, there is a delay in the delivery of parcels in Portugal.

Greece Due to technical issues, the Greek Postal services are currently unable to perform customs declarations, which causes a delay in the delivery of parcels.

Expected delays: 14 days +


For Europe we have a small overview here. To these countries there are currently delays of about 1 week:

  • Ireland (situation improved, still longer transit times due to reduced air capacity)
  • Romania 
  • Germany (There are still delays to the areas affected by the floods. Some areas are still closed – see “important notice from DHL”)

For the following non-EU countries there may be delays up to 2 weeks:

  • Australia
  • India
  • Israel
  • Korea
  • Lebanon 
  • Latin America 
  • New Zealand (up to 3 Weeks)
  • Tunisia
  • USA (especially the Office of Exchange in Chicago)
  • Vietnam

  • China Due to additional Covid 19 measures in the Shanghai region, flights to Shanghai are suspended until further notice. Delays may still occur due to an alternative flight route approved by China Post.

The import to the following countries is currently not possible because the borders have been closed:


Afghanistan

Honduras Saint Lucia
Anguilla Kiribati Samoa
Belice Laos Solomon Islands
Bermuda Lesotho Swaziland
Bhutan Mayotte Tonga
Boliviia Mongolia Trinidad and Tobago
Fiji New Caledonia Vanuatu
Grenada Papua-New Guinea
Haiti Saint Kitts and Nevis

    Countries with Embargo or no active Postal Service:


    Lybia
    Syria
    Somalia

      Dear customers, partners and friends,

      the situation in dealing with COVID-19 (“coronavirus”) is highly dynamic and the situation can change permanently.

      This leads to uncertainties and questions on many sides, which is why we would like to inform you about our measures at this point.

      Your good health and safety is very important to us

      The same applies to the health of our employees, but also to the jobs of each of our employees.

      We are monitoring the situation closely and taking action based on the recommendations of the World Health Organization (WHO) and local authorities, and are reacting accordingly – sometimes proactively, in some cases gently and in others radically.

      Green Light

      We permanently adjust the work processes internally and monitor the hygiene measures very strictly.

      Furthermore, the entire sales team, customer service, as well as the majority of our office staff are located in the home office.

      Our working hours are permanently, flexibly adjusted and we work every week so that your shipments can still be delivered on time.

      Convid-19 On surfaces

      WHAT DOES THAT MEAN FOR YOU

      If the 7-day incidence in Germany is above 100, the following measures will be taken:

      • Your shipments will continue to be acceptedprocessed and 
        sent as usual.
      • Goods in plastic bags will be put into quarantine for one day and
        only then processedbecause the virus survives longer on
        plastic surfaces than e.g. on cardboard. 

      Source: Der Spiegel

      • You may receive returns from your customers 1-2 days later than usualas they are quarantined
        for one day before they are processed.  
      • Delays in runtimeare possible to a limited extent in countries severelyaffectedbythevirus (max. 1-2 days) 

       

      Even though many countries have closed their borders and restrictions on public life have been ordered, the movement of goods is not always affected. 

      In the pandemic, we all face challenges – a difficult situation that will continue for some time. We will continue to keep you updated – Here on our site and on all our social media channels.

      Take care and stay healthy!

      Your Team – PARCEL.ONE

      PARCEL.ONE Logo

      PARCEL.ONE GmbH
      Am Pfahlgraben 4-10
      35415 Pohlheim-Garbenteich
      Germany

      +49 6404 802920
      info@parcel.one